ASK-URHR HELPLINE

Call 585-ASK-URHR

(585-275-8747)
Between 8:00 a.m. and 5:00 p.m.

Need Additional Help?

Email your questions to
ask-urhr@rochester.edu
Also, look in the
10-HRMS User Guide folder on the HRMS Portal, under the UR Documentation link on the upper left

The Human Resources Department created a help line to assist University of Rochester employees with HRMS navigation. If you are an employee needing assistance with:

Employee Self Service
Obtaining your Net ID
Using the web clock
Viewing Your On-line pay stub
Updating your personal data information
Changing your direct deposit
Updating your W-4

Or, if you are a time keeper, supervisor, or manager needing assistance with:

Manager Self Service
Time Keeping
Accessing and printing HRMS forms

You may call our help line, 585-ASK-URHR (585-275-8747) between the hours of 8:00 am and 5:00 pm, or contact us via email at:

ask-urhr@rochester.edu

The Ask-URHR call center may also be able to answer basic questions on short term disability, and workers’ compensation.

If you have a question not listed above, and are not sure who to call, you may call our help line and we will connect you to the appropriate department or individual.