Patient Rights & Concerns

University Counseling Center (UCC)

Patient Rights & Concerns

Patients are treated with respect, dignity, and privacy in a caring and considerate manner.

Patients are assured of confidentiality regarding their care and records and have a right to approve or refuse the release of their records, except when required by law or in a life-threatening situation.

Patients have a right to know who is responsible for providing care.

Patients have a right and a responsibility to ask questions and to participate in decisions involving their care and treatment unless contraindicated for medical reasons.

To the extent known, patients are entitled to information concerning the diagnosis, treatment, prognosis, and the assessment and management of pain in terms that can be understood.

Patients have the right to know the chances that treatment will be effective and to know the possible risks, side effects, and alternative methods of treatment.

Patients who decide not to be treated must be informed of the medical consequences of their refusal. Patients have the right to a second medical opinion before making any decision.

Patients have the right to information about

Services available and after hours / emergency coverage.

Fees for services, payment policies, and their financial obligation.

Resources for health education, self-care, and prevention of illness.

The right to refuse to participate in research.

The right to voice concerns or complaints without fear of reprisal.

Patients are responsible for being honest, discussion their concerns openly, acting in a considerate and cooperative manner, and following through with agreed upon care.

Individuals who have concerns about patient care and/or safety that cannot be resolved through the University Counseling Center are encouraged to contact the Joint Commission. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission accredited health care organization by calling 1-800-994-6610 or e-mailing complaint@jcaho.org. The University Counseling Center is accredited by the Joint Commission.