Known Technical Issues

Regarding this directory service

Anti-spammer measures

This service is protected from spammers mining for your address. When you use this site you must do so from the form on the main page of this site. Attempting to connect from elsewhere such as a program or establishing a search page elsewhere will fail.

Firewall issues

Firewalls can cause this site to fail in several ways. Firewalls come as personal software on your computer or physical devices on your network or the network of your Internet Service Provider (ISP). You may have direct control or you may need to consult your network support person. Under no circumstances should you turn your firewall off. Only adjust the settings. It can take a litle as 15 seconds for a hacker to find your system and compromise it.

If you have cookies turned off on your firewall you may get LDAP errors or just no search results. Some firewalls allow you to turn them on for specific sites. In others it is all or nothing. Solution: turn them back on or on for this site.
If you use privacy settings that are set too high you may get one of several errors depending on your firewall software and how high your setting is, You may get no results or a message saying, "Your submission failed for one of the following reasons:..." and none of the reasons shown will apply to your search. Solution: Try a lower setting or turn privacy off.

Other

Entering multiple fields will result in only the first field being searched.
Your search results will be limited to 400 entries.

The information contained in this database is provided as a service to the University of Rochester community by Information Technology Services.

Last Modified: Tuesday, 16-Sep-2008 14:17:26 EDT